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Patient Bill of Rights and Responsibilities

Patient Bill of Rights Schuylkill Rehabilitation Center (SRC) has many functions to perform in its care and treatment of patients. All these activities shall be conducted with an overriding concern for the patients, and above all, the recognition of his/her dignity as a human being without discrimination to age, gender, race, color, religion, sexual orientation, income, culture, language, disability, ancestry, education, national origin, or source of payment. In recognition of this, these patient rights are affirmed. In addition the patient has the right to know the responsibilities that SRC expects of the patient during treatment.

Confidentiality, Privacy, and Communication:

  • The patient has the right to: be interviewed, examined, and discuss his/her treatment in places designated to protect privacy. To ask why certain people are present or ask others to leave during sensitive talks or procedures. Expect all communications and records related to care, including who is paying for care, to be treated as private. Receive written notice that explains how your personal health information will be used and shared with other health care professionals involved in his/her care. Review and request copies of their medical record unless restricted for medical or legal reasons. Receive information in a way that you understand. This includes interpretation and translation, free of charge, in the language you prefer for talking about your health care. This also includes providing you with needed help if you have vision, speech, hearing, or cognitive impairments.

Informed Decisions:

  • The patient has the right to: receive information about their current health, treatment plan, outcomes, recovery, ongoing health care needs, and future health status in terms that are understandable. Be informed about proposed care options including the risks and benefits, other care options, what could happen without care, at the outcomes of any medical care provided including any outcomes that were not expected. You will need to sign your name before the start of treatment as informed consent. Informed consent is not required in the case of a medical emergency. The patient has the right to be involved in all aspects of care and take part in decision about that care. Make choices about your care based on your own spiritual and personal values. Request care. This right does not mean that one can demand care or services that are not medically necessary or needed. One has the right to refuse any therapeutic treatment, modality or procedure against the medical advice of a doctor or therapist. SRC must get permission before taking photos, recording, or filming a patient if the purpose is for something other than patient identification, care, diagnosis, or therapy. One has the right to decide to take part or not take part in research or clinical trial for one’s condition, or donor programs that may be suggested by your doctor / therapist. Participation would be voluntary, and written permission must be obtained from the patient or legal representatives prior. A decision to not take part in research or clinical trails will not affect one’s right to receive care.

Care Planning and Delivery:

  • The patient has the right to: receive an evaluation to determine treatment and participate in the treatment planning and goal setting. The patient should have access to this information in sufficient time to facilitate their decision making. One has the right to be informed of, refuse, or express choice regarding the service delivery, the service delivery team by discipline, and concurrent services. If medical emergency is noted by a therapist emergency response will be called with or without the consent of the patient. However the patient can refuse emergency care to the paramedics upon their evaluation. The patient has the right to receive care in a safe setting free from any form of abuse, restraints, seclusion, harassment, neglect, retaliation, humiliation, exploitation. One has the right to receive kind, respectful, safe, quality care delivered by skilled competent staff. One can expect to know the names of the staff and their roles providing care. One has the right to receive efficient and quality care with high professional standards that are continually maintained and reviewed.
  • Billing of SRC Services: The patient has the right to review, obtain, request and receive a detailed explanation of your charges and bills. One has the right to review information and counseling on ways to help pay for the bill and request information about any business or financial arrangement that may impact one’s care.
  • Access or referral: The patient has the right to access or referral to legal entities for appropriate representation, and self help or advocacy support services.

Patient Responsibilities:

  • The patient should provide accurate and complete information about current health care problems, past illnesses, hospitalizations, past or concurrent therapy services rendered, medications, conditions that places risk for example; allergies or precautions, and any current unexpected changes in one’s condition and other matters relating to one’s condition. Recognize and respect the rights of other patient’s, families and staff. Threats, violence or harassment of other patients and staff will not be tolerated. Comply with SRC’s no smoking and no weapons policy. Refrain from conducting or participating in any illegal activity or substance misuse while on SRC property, and if such activity occurs SRC will report to the correct authorities. Promote your own safety by becoming an active, involved, and informed member of your rehabilitation team, and follow all safety procedures. Remind caregivers to wash their hands before taking care of you. Ask all staff to identity themselves. The patient is responsible for their actions if refuse care or do not follow care instructions. The patient is responsible for paying for the services received as promptly as possible. The patient is expected to follow the treatment plans suggested by the rehab team. The patient should work with the team to develop and comply with a treatment plan and home program that is most effective.

Complains, Concerns, and Questions:

  • Tell a staff member about your concerns or complaints regarding your care. Making a statement regarding any concern or complaint will not affect your future care or result in any barrier or retaliation to services. One can do this verbally or request a written complaint to be documented. Contact can be made to one’s program manager/ therapist, Customer Service Coordinator or the Executive Director. SRC will respond to all complaints or grievances in a timely manner that is understandable.