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Patient Disclosure

Patient Disclosure

Schuylkill Rehabilitation Center provides an atmosphere for our patients and stakeholders that respects their rights, maintains their confidentiality, and assures ethical conduct. Schuylkill Rehabilitation Center abides by the Health Information Portability and Accessibility Act (HIPAA).

Complaint Resolution

An issue or concern may be presented by any patient, family member, significant other, member of treatment team, referral or providing source, who feels the patient is not receiving effective and/or appropriate treatment, is being or has been abused or is being discriminated against because of race, creed, sex, age, national origin or impairment. Parents of a child under eighteen (18) years of age, legal guardians and spouses may represent the patient if deemed necessary. The rights of the person served although given upon admission may need to be reviewed during any or all steps to this procedure. If a discussion with the primary therapist or program manager does not resolve an issue completely or to the full satisfaction of the patient, family, or stakeholder they should ask for a complaint resolution form. This form shall trigger a series of inquiries from the management staff in order to resolve the complaint.

Confidentiality

All staff members are required to sign a statement of confidentiality upon employment. The staff members are trained to be aware of confidentiality during conversations involving private medical information in the presence of other patients and/or staff members in the reception area, as well as, treatment areas. There is disciplinary action taken to any employee who breeches confidentiality, patient rights, or code of ethical conduct.

Medical records at Schuylkill Rehabilitation Center cannot be released unless proper authorization is given by the patient or legal guardian unless it is related to correspondence to payment requirements or to the referring/prescribing physician and Medical Director.

Schuylkill Rehabilitation protects patient records by storing them in our secured and protected medical records room. The entry to medical records is secured by a combination lock that can only be accessed with the proper security code. The records are stored in a fireproof filing system. Medical records are retained for seven years after which they are disposed of by having a professional shredding company complete the process on site in the presence of office personnel.